Refund policy

Refund & Return Policy

At Etch and Stone Studio, most items are made to order just for you. Because of the custom nature of our products, we do not accept returns or exchanges unless your item arrives damaged or we made an error on your order.

Damaged or incorrect items: Please contact us within 7 days of delivery at hello@etchandstonestudio.com with a photo of the issue and your order number. We will remake or refund your order at no cost to you.

Cancellations: Orders may be cancelled within 15 minutes of purchase. After that, production begins and we are unable to cancel.

Non-customized items: If you purchased a non-personalized item, you may return it unused within 30 days for a full refund.